1. Introduction
At Packpoint Logistics, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, contact us, or use our moving and logistics services.
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect information in the following ways:
a. Information You Provide Directly
When you contact us, request a quote, or book a service, we may collect:
• Full name
• Email address
• Phone number
• Address (pickup and delivery)
• Company name (if applicable)
• Any additional information you provide about your move or delivery
b. Information Collected Automatically
When you visit our website, we may automatically collect:
• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the site
• Referral sources (how you found our site)
We collect this data through cookies and analytics tools to help improve our website performance and user experience.
3. How We Use Your Information
We use your information to:
• Respond to enquiries and provide quotes
• Deliver and manage logistics services
• Process payments and invoices
• Communicate updates about your booking or delivery
• Improve our website, services, and customer experience
• Comply with legal and regulatory obligations
We will never sell or rent your personal information to any third party.
4. Legal Basis for Processing (UK GDPR)
We process your personal data under the following legal bases:
• Consent: When you submit your information through our contact or quote form.
• Contractual necessity: When processing your booking or providing services you requested.
• Legitimate interests: To manage and improve our business operations.
• Legal obligation: To meet regulatory or tax requirements.
5. Data Sharing and Third Parties
We may share your data only with:
• Trusted logistics partners or subcontractors assisting with your move
• Payment processors (for secure transactions)
• IT or web service providers supporting our operations
• Legal or regulatory authorities when required by law
All third parties are required to handle your data securely and comply with privacy laws.
6. Data Retention
We retain your data only for as long as necessary:
• Customer and transaction records: up to 6 years (for legal/tax purposes)
• Website enquiries and quotes: up to 12 months
After this period, your data is securely deleted or anonymised.
7. Your Rights (Under UK GDPR)
You have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to processing or request restriction
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights are violated
To exercise these rights, email info@packpointlogistics.com.
8. Cookie
Our website uses cookies to:
• Enhance functionality and performance
• Analyse site traffic via Google Analytics
• Improve advertising relevance (where applicable)
You can accept or reject cookies through your browser settings. More details are available in our Cookie Policy.
9. Data Security
We take data protection seriously and use:
• SSL encryption for secure data transmission
• Password-protected systems
• Regular software updates and security monitoring
However, no method of online transmission is 100% secure. We take reasonable steps to protect your data but cannot guarantee absolute security.
10. Links to Other Websites
Our website may contain links to other sites. We are not responsible for the privacy practices or content of external websites. Please review their privacy policies before providing personal information.
11. Updates to This Policy
We may update this Privacy Policy occasionally. All updates will be posted on this
page with a revised effective date. Continued use of our website means you accept the updated terms.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data,
please contact:
Packpoint Logistics
📧 Email: info@packpointlogistics.com
🌐 Website: www.packpointlogistics.com
